Overview Service Manager – Relocation Services

Location: Office-Based (Spain) with some remote flexibility

Hours: Full-time – 37.5 hours/week

Salary: Competitive, based on experience + performance-based bonus

Reports to: Operations Manager

The Service Manager is responsible for overseeing end-to-end service delivery in Spain, ensuring that clients receive outstanding relocation support throughout their journey. The role involves managing consultants, coordinators, and admin staff, directly engaging with clients, auditing and quality checking services, and driving customer satisfaction. Performance is measured through operational outcomes and maintaining a 5-star client review rating.

Key Responsibilities

• Manage daily operations of the service delivery team, ensuring efficiency and quality.
• Actively liaise with clients during their service journey to ensure positive outcomes.
• Audit and quality check consultant and coordinator outputs to maintain compliance and service standards.
• Oversee allocation of work to service support and administrative staff.
• Ensure excellent customer service and a consistently high rate of positive client reviews.
• Implement improvements to processes to enhance efficiency and service quality.
• Prepare performance reports and contribute to management meetings.
• Ensure adherence to company policies and procedures across the team.
• Lead, motivate, and develop team members to achieve service delivery targets.

Employee Profile

• Proactive, client-focused professional with strong leadership and organisational skills.
• Excellent interpersonal and communication abilities in both English and Spanish (preferred).
• Experience in service delivery, customer service, or operations within a professional environment.
• Ability to analyse performance, implement improvements, and maintain high standards.
• Strong problem-solving skills with attention to detail and a results-driven approach.
• Capable of representing the company professionally in all settings.

Package & Benefits

Full-time role based in Spain. Competitive salary with performance-related bonus paid twice yearly, linked to client satisfaction outcomes and 5-star review performance. Holiday allowance in line with company policy.

✨ At OLS, we value a positive attitude, professionalism, and teamwork. If you are customer-focused and eager to contribute to a dynamic international business, we would love to hear from you.