Service Manager – Relocation Services

Location: Office-Based (Spain or UK) with some remote flexibility and travel required
Hours: Full-time – 40 hours/week including weekends
Reports to: Operations Managers
Salary: Competitive, based on experience + performance-based bonus

The Service Manager is responsible for overseeing end-to-end service delivery in Spain, ensuring that clients receive outstanding relocation support throughout their journey. The role involves managing consultants, coordinators, and admin staff, directly engaging with clients, auditing and quality checking services, and driving customer satisfaction. Performance is measured through operational outcomes and maintaining a 5-star client review rating.

Key Responsibilities

• Manage daily operations of the service delivery team, ensuring efficiency and quality.
• Actively liaise with clients during their service journey to ensure positive outcomes.
• Audit and quality check consultant and coordinator outputs to maintain compliance and service standards.
• Oversee allocation of work to service support and administrative staff.
• Ensure excellent customer service and a consistently high rate of positive client reviews.
• Implement improvements to processes to enhance efficiency and service quality.
• Prepare performance reports and contribute to management meetings.
• Ensure adherence to company policies and procedures across the team.
• Lead, motivate, and develop team members to achieve service delivery targets.

Ideal Candidate

• Proactive, client-focused professional with strong leadership and organisational skills.
• Excellent interpersonal and communication abilities in both English and Spanish (preferred).
• Experience in service delivery, customer service, or operations within a professional environment.
• Ability to analyse performance, implement improvements, and maintain high standards.
• Strong problem-solving skills with attention to detail and a results-driven approach.
• Capable of representing the company professionally in all settings.

Package & Benefits

Full-time role based in Spain. Competitive salary with performance-related bonus paid twice yearly, linked to client satisfaction outcomes and 5-star review performance. Holiday allowance in line with company policy.

Why Join Us

As a key figure in the success of our service delivery, you’ll play a hands-on role in shaping client experiences and leading a dedicated support team. You’ll have the opportunity to make a visible impact, improve systems and processes, and contribute directly to customer satisfaction and business growth. We offer flexibility, autonomy, and the chance to grow within a collaborative and meaningful working environment.

Apply

To apply for a position please click here to complete our brief online application.